Frequently asked questions

FAQs

contact_support

How do I track my order?

Once your order is shipped, you'll receive a notification and a tracking number. You can track your order’s progress on our website or the carrier’s website.

contact_support

What are Speachic’s shipping options?

We offer a range of shipping options to meet your needs. Estimated delivery times vary by location and selected service. Full details are provided on our Shipping Policy page.

contact_support

What is your return policy?

We have a 14-day return policy. Items must be in their original condition with tags and packaging intact. Some exclusions apply, such as for perishable goods or final sale items. Please refer to our Refunds & Returns Policy for more details.

contact_support

Can I cancel or change my order?

Once an order begins processing, it cannot be canceled. However, if you need to make changes to your shipping details, please contact us immediately at support@speachic.com.

contact_support

How can I contact customer support?

You can reach our support team by emailing support@speachic.com. We strive to respond to all inquiries within one business day.

contact_support

Are international orders subject to customs fees?

Yes, international shipments may incur duties and taxes which are the responsibility of the recipient. These fees are not included in your purchase price.

contact_support

What if my order hasn’t arrived within the expected time frame?

If your order hasn’t arrived as expected, please contact us. Include your order number and tracking information so we can assist you promptly.

contact_support

Do you offer gift wrapping or special packaging?

Currently, we do not offer gift wrapping or special packaging options.

contact_support

What payment methods do you accept?

We accept all major credit cards, and other digital payment methods listed on our checkout page.

contact_support

Can I use multiple discount codes on one order?

Only one discount code can be used per order. Discount codes cannot be combined with other promotions.

contact_support

What should I do if a discount code isn’t working?

If a discount code isn't working, please check its terms for validity and ensure it hasn't expired. If issues persist, contact our support team for help.

contact_support

How do I get updates about new products and promotions?

To stay updated, subscribe to our newsletter. You’ll receive information about new products, exclusive deals, and upcoming events.